The white underbase is always applied when the design is: Colorful White or has white elements Entirely black and will be printed on a black or very dark gray garment Note: White Fleck Triblend a...
If something arrives damaged, send a photo of the damaged goods to support@Grandville Printing.com. Keep in mind that the whole item should be visible in the image. We’ll take a look and get in tou...
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itse...
It can take up to 48 hours for tracking info to show up in your carrier’s system. So, to minimize confusion, you should let your customers know this beforehand in your order confirmation email. Not...
You can upgrade your shipping method by following these steps: Head to Dashboard > Orders and select the order you want to update Select Change order > Review Choose the shipping method you’d ...
Unfortunately, we can’t help if the carrier marked the package as delivered, but the customer says they haven’t received it. There’s no way for us to verify this claim, so we won’t be able to cover...
We have one pickup point in our Lidostas Parks fulfillment center (Riga, Latvia). There you can pick up your products directly from us without postage costs or waiting around for deliveries. All yo...
If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Grandville Printing won't cover the cost of reshipping or refunding the order. There may...
California legislation states that the tax charged for a dropshipped item must be based on: The amount the out-of-state retailer charged the California consumer (if known), or The amount the Calif...
No, you can sell products on your store in whatever currency you like. You also have some options when it comes to the currency in which you pay Grandville Printing.